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Privacy Policy

Last Update Date: November 14, 2024

1. Introduction

This privacy policy outlines how we collect, use, share, and protect your personal data. We are committed to ensuring your privacy and complying with applicable laws. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

 

Remember that your use of Ariksa’s Services is always subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

 

As we continually work to improve our Services, we may need to change this Privacy Policy from time to time. Upon such changes, we will alert you to any such changes by placing a notice on the Ariksa website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all the changes.

2. Information We Collect

We may collect various categories of personal data, including but not limited to:

  • Personal Information:

    • Name

    • Email address

    • Phone number

    • Billing information

    • Company name

    • Job title

  • Usage Data:

    • IP address

    • Device type

    • Browser type

    • Pages visited

    • Time spent on pages

    • Clicks and interactions

  • Other Information:

    • Information provided through customer support interactions, feedback forms, surveys, and social media interactions.

 

Example: When you sign up for our service, we ask for your name, email address to create your account.

3. How We Collect Your Information

This privacy policy outlines how we collect, use, share, and protect your personal data. We are committed to ensuring your privacy and complying with applicable laws. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

 

Remember that your use of Ariksa’s Services is always subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

 

As we continually work to improve our Services, we may need to change this Privacy Policy from time to time. Upon such changes, we will alert you to any such changes by placing a notice on the Ariksa website, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all the changes.

4. Use of Information

We may use the collected data for various purposes, including but not limited to:

  • Service Delivery: To provide and manage our services effectively. This includes processing transactions, managing user accounts, and ensuring the functionality of our platform.

  • Support and Communication: To communicate with you regarding your account or transactions. This includes responding to inquiries, providing customer support, and notifying you about changes to our services or policies.

  • Updates and Notifications: To send you important updates regarding our services, such as maintenance notifications or changes in terms of service. These communications are essential for keeping you informed about critical aspects of your account.

  • Testing and Research: To conduct testing and research aimed at improving our services. This may involve analyzing how users interact with different features of our platform to enhance usability and performance.

  • Analytics: To analyze usage patterns and trends within our services. We utilize this information to improve user experience and optimize the functionality of our offerings.

  • Fraud Protection: To monitor for fraudulent activity or security breaches. We analyze user behavior patterns to detect anomalies that may indicate potential fraud or unauthorized access.

  • Security Measures: To enhance the security of our platform by implementing measures designed to protect against unauthorized access or misuse of personal data. This includes monitoring systems for vulnerabilities and conducting regular security assessments.

  • Debugging Issues: To identify and resolve technical issues within our services. By analyzing error reports and user feedback, we can troubleshoot problems more effectively.

  • Marketing New Services: To inform you about new features, products, or services that may be of interest to you based on your preferences and usage patterns. For example, we may send promotional emails or newsletters about upcoming features or enhancements to existing services.

 

​Example: We may send you an email with tips on how to better utilize our features based on your activity within the app or notify you about a new feature that aligns with your usage patterns.

5. Information Sharing and Disclosure

We may share your personal data under certain circumstances:

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  • With Service Providers: We share data with trusted third-party vendors who assist in our operations (e.g., payment processors, analytics services). This includes hosting providers that store your data securely on their servers.

  • Technology Providers: We may share information with technology partners who provide tools that enhance the functionality of our services. This includes software vendors that help us manage customer relationships or automate marketing efforts.

  • Communication Providers: Your information may be shared with communication service providers who assist us in sending emails or messages related to your account or marketing communications.

  • Security Consultants: We engage security consultants who help us assess vulnerabilities in our systems and implement measures to protect against potential threats. They may have access to certain personal data as part of their evaluation processes.

  • Support Vendors: If you contact customer support, we may share relevant information with third-party support vendors who assist us in resolving issues related to your account or technical difficulties.

  • Analytics Partners: We share anonymized usage data with analytics partners who help us understand how users interact with our platform. This information is used to improve the overall user experience.

  • Vendors Tracking Services Use: We work with third-party vendors that track service usage and interactions across different platforms. These vendors help us gather insights into user engagement and improve service delivery based on user behavior analysis.

  • Legal Compliance: When required by law or to respond to legal requests. This includes sharing information with law enforcement agencies if necessary.

  • User Consent: With your explicit consent for specific sharing activities not covered by this policy.

 

Example: If we use Google Analytics to track user engagement on our site, we will share anonymized usage data with them while ensuring that no personally identifiable information is disclosed without consent.

6. Tracking Tools: Cookies and Opt-out Options

We may share your personal data under certain circumstances:

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  • With Service Providers: We share data with trusted third-party vendors who assist in our operations (e.g., payment processors, analytics services). This includes hosting providers that store your data securely on their servers.

  • Technology Providers: We may share information with technology partners who provide tools that enhance the functionality of our services. This includes software vendors that help us manage customer relationships or automate marketing efforts.

  • Communication Providers: Your information may be shared with communication service providers who assist us in sending emails or messages related to your account or marketing communications.

  • Security Consultants: We engage security consultants who help us assess vulnerabilities in our systems and implement measures to protect against potential threats. They may have access to certain personal data as part of their evaluation processes.

  • Support Vendors: If you contact customer support, we may share relevant information with third-party support vendors who assist us in resolving issues related to your account or technical difficulties.

  • Analytics Partners: We share anonymized usage data with analytics partners who help us understand how users interact with our platform. This information is used to improve the overall user experience.

  • Vendors Tracking Services Use: We work with third-party vendors that track service usage and interactions across different platforms. These vendors help us gather insights into user engagement and improve service delivery based on user behavior analysis.

  • Legal Compliance: When required by law or to respond to legal requests. This includes sharing information with law enforcement agencies if necessary.

  • User Consent: With your explicit consent for specific sharing activities not covered by this policy.

 

Example: If we use Google Analytics to track user engagement on our site, we will share anonymized usage data with them while ensuring that no personally identifiable information is disclosed without consent.

7. Data Security

We may share your personal data under certain circumstances:

​

  • With Service Providers: We share data with trusted third-party vendors who assist in our operations (e.g., payment processors, analytics services). This includes hosting providers that store your data securely on their servers.

  • Technology Providers: We may share information with technology partners who provide tools that enhance the functionality of our services. This includes software vendors that help us manage customer relationships or automate marketing efforts.

  • Communication Providers: Your information may be shared with communication service providers who assist us in sending emails or messages related to your account or marketing communications.

  • Security Consultants: We engage security consultants who help us assess vulnerabilities in our systems and implement measures to protect against potential threats. They may have access to certain personal data as part of their evaluation processes.

  • Support Vendors: If you contact customer support, we may share relevant information with third-party support vendors who assist us in resolving issues related to your account or technical difficulties.

  • Analytics Partners: We share anonymized usage data with analytics partners who help us understand how users interact with our platform. This information is used to improve the overall user experience.

  • Vendors Tracking Services Use: We work with third-party vendors that track service usage and interactions across different platforms. These vendors help us gather insights into user engagement and improve service delivery based on user behavior analysis.

  • Legal Compliance: When required by law or to respond to legal requests. This includes sharing information with law enforcement agencies if necessary.

  • User Consent: With your explicit consent for specific sharing activities not covered by this policy.

 

Example: If we use Google Analytics to track user engagement on our site, we will share anonymized usage data with them while ensuring that no personally identifiable information is disclosed without consent.

8. Data Retention

We retain personal data only as long as necessary for the purposes to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Our data retention policy includes:

  • Retention Periods: Personal data will be retained based on its category and sensitivity level. For example, billing information may be retained for a minimum of seven years for tax compliance purposes, while user activity logs may be retained for up to two years for analytics purposes.

  • Deletion Procedures: Once the retention period has expired, we securely delete or anonymize personal data in accordance with industry best practices. This includes ensuring that all backup copies are also deleted securely.

We may further retain information in an anonymous or aggregated form where that information would not identify you personally. For example, we retain user device/IP data for as long as we need it to ensure that our systems are working appropriately, effectively and efficiently.

9. Collecting Information from Children

  • Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

 

Example: If a parent or guardian believes that their child has provided us with personal information, they can contact us at privacy@ariksa.com to request deletion.

10. Other User Rights Under State Privacy Laws

You may have the following rights regarding your personal data under various state privacy laws:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.

  • Right to Erasure: You can request deletion of your personal data under certain conditions.

  • Right to Opt-Out: You can opt-out of the sale of your personal information to third parties for such parties’ direct marketing purposes.

 

If you wish to submit any such requests, please contact us at privacy@ariksa.com.

11. Business Transfers

In the event of a merger, acquisition, bankruptcy, or other business transfer involving Ariksa in which third-party assumes control of Ariksa (in whole or in part), your personal data may be transferred as part of that transaction. In such cases, we will make reasonable efforts to notify you via email or through a prominent notice on our website prior to any transfer of personal data being subject to a different privacy policy.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

13. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

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